Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed through a secure, encrypted connection.

Please contact us as soon as possible at 1-877-251-4372 or info@canadabodyparts.com. We process orders quickly, so changes can only be made before your order has shipped.

We currently do not offer in-house financing. All orders are paid in full at checkout using one of our accepted payment methods.

Yes, you'll receive an email confirmation immediately after placing your order, followed by a shipping confirmation with tracking details once it ships.

Yes, we ship to all provinces and territories across Canada from our warehouses in Montreal, QC and Toronto, ON.

Delivery times vary by region: 1–3 business days for Quebec & Ontario, 2–5 for Atlantic Canada, 3–7 for the Prairies & British Columbia, and 5–10 for Northern & Remote Regions, after your order is processed and dispatched.

Yes, we offer free 2-way shipping from Canada on most orders, with no hidden fees or surprises at checkout.

Once your order ships, we email you a tracking number. You can also check your order status anytime on our Track Your Order page.

Local pickup may be available at select warehouse locations by appointment. Contact our support team to check availability for your order.

We offer a 30-day no-hassle return policy on most parts. Items must be unused and in their original packaging.

Contact our customer service team by phone or email with your order number, and we'll walk you through the return process.

Yes, all parts come with a manufacturer warranty, and we also offer an extended warranty that goes beyond the industry standard.

Please inspect your delivery on arrival and contact us within 48 hours with photos of the part and packaging. We'll replace or correct the order free of charge.

Every product page lists compatible makes, models and years. If you're unsure, contact us with your VIN and we'll confirm fitment before you order.

Yes, we carry a wide selection of both OEM and high-quality aftermarket collision parts manufactured to meet or exceed OEM standards.

Absolutely. Give us a call or send us a message with your vehicle's year, make and model, and our parts specialists will help you find the right part.

We specialize in new aftermarket and CAPA-certified replacement parts. Any exceptions are clearly stated on the product page.

No, you can check out as a guest. Creating an account simply makes it easier to track orders and view your order history.

Click "Log In" in the top menu, then "Forgot Password" to receive a password reset link by email.

Our Canadian support team is available by phone at 1-877-251-4372, by email at info@canadabodyparts.com, or through our Contact Us page.